JOB OBJECTIVE(S)
Strengthen partnership with the clients and employess, with the primary responsibility for driving and delivering strategic/operational HR solutions & support towards the achievement of TDL’s business objectives.
DUTIES & RESPONSIBILITIES
Serve as the primary interface between TDL and the assigned Clients.
Identify client’s recruitment needs, strategic competences and forecast the critical skills requirements.
Implement recruitment plans to hire/fill vacant positions in area of coverage.
Identify training needs using combination of indicators to enable Learning & Development plan and organize for such trainings.
Attend people meetings with the various departments for the review of the training plan/curriculum
Provide support and professional advice to line managers in the implementation of people processes (appraisals, coaching, training, disciplinary etc)
Monitor the grievance/disciplinary issues/process within areas of coverage and provide necessary support
Embark on periodic visits to Clients offices/branches for on-the-spot assessment of business situations and HR issues
Ensure new hires meet specific target performance level and proper documentation prior to confirmation
Generate monthly/quarterly/annual performance, activity and HR analysis reports
Maintain the security of all information entrusted to you and all members of staff
Comply with the principles and policies in the handbook, policy manuals and SOPs
Other official tasks assigned by the HR Manager
Ensure prompt payment from clients to reduce cost of funds.
Act as a champion for employee engagement initiatives, working closely with managers and teams to foster a positive work environment and enhance employee morale.
KEY PERFORMANCE INDICATORS
Revenue Growth
Cost Reduction
Audit Defect Rate Compliance
Ensure prompt reimbursement from assigned client
Employee Satisfaction & Turn-over rate
Training
Turn-around time, Issue Resolution & Quality Rate
Implementation of Efficient & Effective Policies, Procedures & Processes
Strategic initiatives
Completeness in Employee Documentation
Confirmations on Due Date/ Staff Documentation
Customer satisfaction levels
JOB REQUIREMENTS
Education
Minimum Education: First Degree is mandatory.
Higher degrees/Professional certifications
Experience
Minimum experience – 5 years’ experience (with at least 3 years in HR generalist function)
KEY COMPETENCY REQUIREMENTS
Knowledge
Industry knowledge
HR policies and procedures
Labor laws
Industrial relations
Business performance
HR data base systems
HR analysis/analytics
Skill/Competencies
Collaborative and supportive style of working
Resourcefulness & Resilience
Empathy
Accuracy and attention to detail
Excellent time management and organisation skills
Interpersonal skills
IT Literacy
Excellent Communications skills (written and oral) with strong business and customer focus
Reasoning and Analytical Skills
People management
Supervisory skills