JOB OBJECTIVE(S)
Ensure smooth running of Operations, purchases and maintenance of office infrastructure.
DUTIES & RESPONSIBILITIES
Maintenance of computers and networking devices.
Respond to inquiries and requests and provide technical assistance on PC systems, related hardware and software and standard applications.
Train staff members on standard software applications; demonstrate methods and techniques for advanced uses of software packages.
Install, troubleshoot, and support PC/server hardware and software; install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance; install and configure network interface and Internet connections; diagnose network cable and configuration problems.
Coordinate a variety of information Systems projects, such as a new system installation for a department; conduct needs assessments, and hardware and software research and evaluation.
Maintain I.T budget.
Advice the management on all information system related issues.
Act as Administrator to all web applications and softwares (Official website, Accountable, Microsoft Office Suite, Email Server, Zoho Recruit, Zoom)
Keep abreast of current trend in information and technology space.
Other official tasks assigned
KEY PERFORMANCE INDICATORS
Revenue Growth
Cost Reduction
Audit Defect Rate Compliance
Turn-around time, Issue Resolution & Quality Rate
Implementation of Efficient & Effective Policies, Procedures & Processes
Strategic Initiatives
System Integrity
Ensure Compliance to Data Protection Regulation
Electronic document upload, classification and maintenance
Ensure 90% Customer Satisfaction Levels.
JOB REQUIREMENTS
Education
Bachelor''s degree in Computer Science, Computer Engineering, Information Management System or relevant course.
Experience
Minimum of 2 years’ experience as a System Specialist
KEY COMPETENCY REQUIREMENTS
Knowledge
Knowledge of computer hardwares, softwares and networking
Knowledge of Microsoft office suite
Skill/Competencies
Collaborative and supportive style of working
Accuracy and attention to detail
Excellent time management and organization skills
Interpersonal skills
IT/Computer appreciation
Good Communications skills (written and oral) with strong business and customer focus
Reasoning and Analytical Skills
People Management
Problem Solving