Job Summary
The Associate, IMARA Platform Administrator is responsible for ensuring the availability, configuration, and data integrity of the IMARA platform—an MSME training marketplace connecting enterprises and youth to business development service providers and trainers. The role focuses strictly on platform administration, provider and participant record management, training data capture, validation, and operational reporting.
Key Responsibilities
Platform Administration:
Administer user access, roles, permissions, and account provisioning for Business Development Service Providers (BDSPs), trainers, and internal users. Monitor uptime, performance, and integration health while escalating technical incidents.
Provider & Catalogue Configuration:
Maintain provider profiles (service categories, geographic coverage, accreditation status) and configure training catalogues, course records, and curricula versions.
Data Quality & Validation:
Configure data fields, forms, and validation rules for participant registrations and completion evidence. Conduct routine data-quality checks, deduplication, and ensure accurate inclusion tagging for women, youth, IDPs, and persons with disabilities.
Workflow Enablement:
Operate platform workflows for demand intake, participant uploads, cohort creation, provider assignments, and post-training reporting.
Reporting & Decision Support:
Generate weekly/monthly operational dashboards and provide cleaned datasets to MERL for disaggregated program reporting.
Security & Compliance:
Enforce data governance practices, access controls, audit trails, and secure handling of sensitive participant data.
Educational Qualification & Experience Requirements
Education
Bachelor’s Degree in Information Systems, Business, Economics, Development Studies, or a related field.
Experience
4 to 5+ years of relevant experience in platform administration, Management Information Systems (MIS) or marketplace operations, data quality management, or program technology operations.
(Experience with digital platforms, MSME development, or financial inclusion is preferred).