YellowDoor Hotels is a boutique property in Abuja built for executives and discerning leisure travelers. This role sits at the heart of every guest''s stay - coordinating front desk, reservations, housekeeping, and guest relations to deliver an experience that earns loyalty. If you thrive on fast-paced service environments and hold yourself to measurable standards, this role is for you.
YOUR MISSION
Coordinate front desk, reservations, housekeeping, and guest relations daily
Monitor and act on guest feedback to close service gaps quickly
Handle escalated complaints and drive resolution within 30 minutes
Manage room allocation and ensure smooth check-in and check-out flow
Inspect guest rooms and public areas to verify cleanliness and presentation standards
Train and appraise guest services staff to maintain consistent service quality
WHAT YOU BRING
Must-have
Guest complaint resolution
Front desk operations
Cross-department coordination
Service standards enforcement
Rotating shift adaptability
Nice-to-have
First Aid certification
Professional hospitality certification (e.g. AHLEI)
Opera or Cloudbeds proficiency
TOOLS
Hotel management software (Opera, Cloudbeds preferred)
PURPOSE
To own the end-to-end guest experience across all service touchpoints, ensuring every guest at YellowDoor Hotels leaves satisfied and returns.
Work Schedule:
On-site, rotating shifts including nights and weekends.