Job Summary
We are seeking an experienced and customer-focused Customer Service Officer III to support daily branch banking operations across our Addis Ababa branches. In this role, you will deliver high-quality customer service, handle complex client transactions, manage account inquiries, and maintain high standards of operational accuracy and client satisfaction.
Key Responsibilities
Customer Relationship Management:
Serve as a key point of contact for banking clients, addressing inquiries, resolving service issues, and providing guidance on bank products and services.
Operational Support:
Process complex customer transactions, account openings, and service requests in compliance with internal banking procedures and regulatory standards.
Service Delivery & Quality:
Ensure efficient, accurate, and timely service execution to build long-term client trust and maintain customer retention.
Requirements & Qualifications
Educational Qualification:
BA Degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration, or a related field.
Work Experience
Minimum 3 years of direct professional experience in banking operations.
Core Competencies:
Sound knowledge of core banking processes, strong interpersonal skills, efficient problem-solving, and professional customer service delivery.
Additional Information
Duty Station / Location:
Addis Ababa Branches
Employment Type:
Full-Time / Permanent