Key Responsibilities
Advise clients on visa requirements, application procedures, documentation, fees, and processing timelines.
Assess client documents to ensure they meet the requirements of the relevant embassy, consulate, or visa application centre.
Prepare, review, and organize visa application documents before submission.
Complete and submit visa application forms accurately.
Schedule visa appointments, biometrics, interviews, and other required processes.
Monitor visa applications and provide clients with timely updates on their application status.
Liaise with embassies, consulates, visa centres, and relevant authorities when necessary.
Identify missing, inconsistent, or inaccurate information and guide clients on necessary corrections.
Maintain proper records of client applications, documents, payments, and application outcomes.
Keep up to date with changes in visa policies, requirements, fees, and application procedures.
Ensure client information and documents are handled confidentially.
Follow up on pending applications and communicate delays or additional requirements to clients.
Assist clients with visa-related enquiries and provide professional customer service.
Maintain accurate reports of submitted, approved, refused, and pending applications.
Work closely with the Ticketing and Holiday teams to ensure visa and travel arrangements are properly coordinated.
Perform other visa-related duties assigned by the supervisor or management.
Requirements
B.Sc., HND, or OND in Travel & Tourism, International Relations, Business Administration, or a related field with 1 – 3 years of visa processing or travel agency experience is an advantage.
Good knowledge of visa application procedures and documentation requirements.
Strong research and attention-to-detail skills.
Excellent written and verbal communication skills.
Good computer and internet skills.
Strong organizational and record-keeping abilities.
Ability to handle confidential client information professionally.
Ability to work under pressure and meet application deadlines.
Professional, patient, proactive, and customer-focused attitude.