Summary
The Technical Support Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post job analysis.
This position delivers a technical job program that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions.
This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the application is understood and has been considered.
Responsibilities
As a Technical Support Engineer , you will be responsible Working with the assigned Service Delivery Coordinator/Salesman to understand the clients well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract etc…)
Performing offset well / similar job analysis to understand application hazards and incident potential
Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services has been considered
Designing a job program, including risk mitigation plans and contingency plans, that can meet the clients objective and maximize revenue potential and future job assignments for Baker Hughes
Working with the Service Delivery Coordinator/Salesman to ensure any risk of meeting the clients objective is communicated to the client using the appropriate channels/processes for the respective client
Accurately documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes.
Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
Comparing job as planned versus job as executed and document any lessons learned to ensure opportunity for continuous improvement . Case Worker for Field Incidents related to products / services
Ensuring investigation is in line with the latest process for failure investigations and considers the end to end process, from job planning, preparation, execution in order to determine the incident root cause and drive appropriate corrective actions to enable flawless execution
Ensuring timely incident management to enable fast customer issue resolution and cash collection
Advise on product improvement opportunities for repetitive component / product failures
Being responsible for providing sales support and product application recommendations
Requirements
To be successful in this role you will:
Have a minimum of Bachelor’s Degree in Science, Technology, Engineering or Mathematics
Minimum 3 years of relevant work experience
Excellent leadership, interpersonal, influencing and planning skills.
Ability to manage, develop, coach and mentor teams across organizational boundaries
Ability to be on call outside of normal business hours
Demonstrated ability to work in a global matrix organization
Thorough understanding of P/L and technical job planning requirements
Excellent communication and presentation skills with excellent organizational, analytical and problem solving skills
Must have the ability to travel (typically travel to rig sites, customer facilities, meetings, etc.)
Significant operational experience
Comfortable presenting in front of an audience of experienced peers
Rig site drilling optimization experience is a definite plus
Ability to learn and use various computer tools to prepare data and visualizations for analysis
Ability to work independently.