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Addis International Bank S.C (AdIB)
Verified
Senior Customer Service Officer
Dessie - ethiopia
full-time
permanent
Posted
10 hours ago
Experience
5 Years
Deadline
Oct. 24, 2026 (5 days left)
Job Purpose
To oversee and optimize paint formulation, production processes, and quality control activities to ensure consistent product quality, efficient use of raw materials, compliance with safety standards, and continuous improvement of manufacturing operations.
Key Duties and Responsibilities
Develop, test, and improve paint formulations to meet product specifications and customer requirements.
Supervise and monitor paint manufacturing processes, including raw material preparation, mixing, dispersion, and blending.
Conduct laboratory tests to assess product quality, consistency, viscosity, color, drying time, adhesion, and durability.
Ensure compliance with quality standards, production procedures, and chemical handling and storage requirements.
Monitor raw material consumption and recommend measures to minimize waste and production costs.
Investigate production and product quality issues and implement corrective and preventive actions.
Collaborate with production, quality assurance, maintenance, procurement, and warehouse teams.
Maintain accurate records of formulations, laboratory test results, production reports, and chemical inventory usage.
Ensure proper handling, storage, and disposal of chemicals in accordance with environmental, health, and safety requirements.
Identify opportunities to improve production efficiency, product performance, and manufacturing processes.
Support the development of new paint products and the evaluation of alternative raw materials.
Education
Bachelor's degree in Chemical Engineering, Industrial Chemistry, Chemistry, or a closely related field.
Experience
Relevant experience of more than 5 years in paint manufacturing, chemical processing, or industrial production is mandatory.
Technical Knowledge:
Understanding of paint formulation, chemical reactions, manufacturing processes, and quality control testing.
Computer Skills:
Proficiency in Microsoft Office and production or laboratory reporting tools.
Core Competencies:
Analytical thinking, problem-solving, attention to detail, teamwork, communication, and commitment to quality and safety.
Required Skills and Competencies
Knowledge of paints, coatings, pigments, resins, solvents, and other chemical raw materials.
Ability to conduct laboratory experiments and interpret test results.
Strong troubleshooting and root-cause analysis skills.
Ability to work effectively in a factory and laboratory environment.
Strong organizational skills and attention to detail.
Performance Expectations
Consistent product quality and compliance with specifications.
Efficient use of raw materials and reduced production waste.
Timely identification and resolution of production and quality issues.
Compliance with chemical safety and environmental requirements.
Continuous improvement in production efficiency and product performance.
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