About the Job
ALTERA LUXURY LIVING
Company Profile
Altera Luxury Living / FTE Engineering PLC, located around Bole Japan in Addis Ababa, is a premier high-end hospitality and luxury fully furnished-property. Designed for diplomats, international corporate executives, Business travelers, company delegates, international NGO employee, executive conference participants and short- or long-stay VIP guests, the property delivers friction less luxury living experiences grounded in strict discretion, elite comfort, and exceptional service standards.
Job Title:
Reservation Agent
Company:
Altera Luxury Living / FTE Engineering PLC
Location:
Addis Ababa, Ethiopia (Bole Japan)
Employment Type:
Full-time
Salary:
Negotiable
Required: - Female applicants only
About the Job
Serving as the primary point of contact for bookings. The Reservation agent manages premium reservation channels, manage room inventory, and handles corporate and diplomatic group blocks, predict & balance high & pick season reservations, and coordinates room inventory predictably with precision to ensure a seamless arrival experience for our luxury residents.
Key Responsibilities
Process, review, and manage premium room reservations via Property Management Systems (PMS) with organized data accuracy.
Handle direct communications with corporate travel managers, embassy logistics teams, and high-net-worth individuals regarding availability and booking terms.
Monitor daily room inventory, track cancellations, and coordinate closely with the guest relations and housekeeping teams regarding incoming guest preferences.
Uphold strict non-disclosure policies regarding diplomat schedules, VIP profiles, and property arrival data.
About You
About You
Education
Diploma or Degree in Hospitality Management, Tourism, Front Office Operations, or related fields.
Experience
Minimum of 1 year dedicated reservation booking or front desk coordination experience within a star rated hotel, resorts, or premium serviced apartment complex using advanced Property Management Systems (PMS).
Required Skills
Decision-making skills
Communication (Proficiency in Amharic and English; additional languages are a plus)
Attention to detail
Analytical thinking and problem-solving skills
Requirement Skill
Degree in Hospitality Management, Tourism, Front Office Operations,