Job Summary
Under the general supervision of the manager, the receptionist-secretary is responsible to receive all clients’ direct services category and prepare preliminary documents and files; clients’ bio-data on the files for the services provider. Perform secretariat services as required.
Key Responsibilities
Receives and responds to service users queries promptly and courteously.
Fills client bio-data on the file for the services provided at the center.
Directs service users to the correct destination or to the multi-disciplinary team (MDT) at the center.
Schedules appointments for service users and calls accordingly.
Keeps reports of children with disabilities who receive rehabilitation on call.
Handles secretarial duties for the center.
Maintains appointment in log book and data system.
Keeps up to date service users’ record in the data system on daily base.
Assists in managing personnel files.
Respects CE’s employees administrative manual, rules and regulation and also observe work ethics.
Performs any related jobs assigned to her/him immediate supervisor.
Educational Qualification & Experience Requirements
Education
Diploma or Level III or Level II in information science or Secretarial science and office management or related.
Experience
2 years of work experience for Diploma and Level III, or 3 years for Level II.
Required Skills & Competencies
Strong communication and teamwork abilities.
Understanding of clerical and secretarial principles.
Required Skill Tags:
Communication, teamwork, clerical principles, and secretarial principles.
Desired Skill Tags:
Organization, record keeping, and client coordination.