Job Summary
The Receptionist is responsible for providing exceptional front-desk support, managing patient appointments and schedules, handling communications, maintaining accurate patient records, and ensuring a welcoming, professional environment for all clinic visitors.
Key Responsibilities
Welcome and assist patients in a professional and friendly manner.
Manage patient appointments, schedules, and inquiries.
Answer phone calls, emails, and patient communications.
Register new patients and maintain accurate records.
Coordinate with doctors, nurses, and other clinic staff.
Handle payments, receipts, and basic administrative tasks.
Maintain an organized and welcoming reception area.
Address patient concerns and direct them to the appropriate staff.
Educational Qualification & Experience Requirements
Experience
Minimum of 4 years of relevant experience as a receptionist (experience working in a healthcare or dental environment is an advantage).
Required Skills & Competencies
Excellent communication, interpersonal, and customer service skills.
Strong ability to multitask and work effectively under pressure.
Professional, friendly, and well-presented demeanor.
Strong digital proficiency and computer skills (mandatory), including proficiency in Microsoft Office applications (such as Outlook) and digital appointment/record systems.
Required Skill Tags:
Adaptability, communication, attention to detail, problem solving, and excellent computer skills (including Microsoft Office/Outlook).