Job Summary
Responsible for welcoming and assisting visitors, managing front-desk operations, handling telephone calls and correspondence, and providing professional administrative support to ensure smooth daily office activities. The role acts as the primary point of contact for guests and clients while maintaining reception area standards and visitor logs.
Key Responsibilities
Welcome and assist guests, clients, and visitors in a professional and friendly manner.
Answer, screen, and direct incoming telephone calls and inquiries appropriately.
Manage incoming and outgoing correspondence, mail, documents, and deliveries.
Maintain the reception area in a clean, organized, and professional condition.
Schedule and coordinate appointments, meetings, and visitor access logs.
Assist with basic administrative tasks and coordinate with other departments to support office workflows.
Maintain strict confidentiality of company and employee information.
Educational Qualification & Experience Requirements
Education
Diploma or degree in Business Administration, Management, Secretarial Science, or a related field.
Experience
0 years of experience required (fresh graduates are welcome; previous receptionist or customer service experience is an advantage).
Required Skills & Competencies
Good communication and interpersonal skills with a professional appearance and positive attitude.
Basic computer proficiency, including Microsoft Office.
Good English communication skills (knowledge of Amharic is an advantage).
Required Skill Tags:
Customer communication and understanding capabilities, customer service orientation, multi-tasking, time-management, and administrative support.
Desired Skill Tags:
Front-desk operations, telephone etiquette, and visitor management.