Job Summary
Responsible for handling day-to-day airport operations at Addis Ababa Bole International Airport to assist passengers and support smooth flight workflows. Operating on a shift basis, the role involves managing client and vendor communications, coordinating across departments, addressing customer inquiries professionally, and maintaining service quality under fast-paced conditions.
Key Responsibilities
Handle day-to-day operations at Addis Ababa Bole International Airport, assisting passengers and supporting smooth flight operations.
Manage email communications and phone conversations with clients and vendors, responding promptly and professionally to inquiries and complaints.
Coordinate with operations and other departments to deliver exceptional service, escalate complex issues, and enhance customer satisfaction.
Work closely with vendors to ensure high-quality service delivery while remaining calm during stressful situations.
Collaborate with colleagues to achieve operational targets and objectives.
Educational Qualification & Experience Requirements
Education
Bachelor’s degree or higher diploma in Flight Dispatch, Aviation Management, or Ground Services Training (Fresh graduates with zero years of experience are highly encouraged to apply).
Experience
Understanding of flight support, ground handling, and airport operations (experience in coordinating and executing flight operations is an advantage).
Required Skills & Competencies
Proficiency in English, Microsoft Office, and Outlook with strong attention to detail and multitasking abilities under pressure.
Flexibility to work in shifts due to the nature of aviation operations.
Required Skill Tags:
Ability to work in a fast-paced environment and handle stressful situations calmly, communication, coordination, networking, and facilitation skills.
Desired Skill Tags:
Flight operations coordination, vendor management, and customer service.