Location: DAL (Denam Apartments Limited)
Reports To: Operations Manager/Housekeeping Supervisor
Job Summary
The Housekeeper is responsible for ensuring that all guest apartments are clean, hygienic, well-organized, properly stocked, and ready for guest check-in. The role requires attention to detail, honesty, good time management, and a strong commitment to maintaining DAL''s housekeeping standards.
Key Responsibilities
Clean and sanitize guest apartments, bedrooms, bathrooms, kitchens, and common areas.
Make beds and replace linens, towels, and other supplies.
Dust, vacuum, sweep, and mop floors and surfaces.
Replenish toiletries, water, tissue, and guest amenities.
Ensure apartments are properly arranged and ready before guest arrival.
Follow housekeeping checklists and conduct final inspections.
Check for damaged, missing, or misplaced items and report them promptly.
Report maintenance issues and faulty equipment to the supervisor.
Handle guest belongings with honesty, care, and confidentiality.
Properly use and maintain cleaning equipment and supplies.
Follow all hygiene, health, safety, and company procedures.
Qualifications & Experience
Minimum of
OND
or equivalent.
Previous housekeeping, hotel, shortlet, serviced apartment, or cleaning experience is an advantage.
Knowledge of basic cleaning and hygiene practices.
Required Skills
Excellent cleaning skills.
Attention to detail.
Time management and organization.
Good communication skills.
Ability to work independently.
Physical stamina.
Honesty, integrity, and trustworthiness.
Ability to work under pressure and meet cleaning deadlines.
KPIs
Apartment Cleanliness Score:
≥ 95%
Apartment Turnaround Compliance:
≥ 95%
Cleaning Checklist Completion:
100%
Guest Cleanliness Complaints:
≤ 2%
Damage/Missing Item Reporting:
100%
Guest Amenities Replenishment:
≥ 98%
Apartment Readiness Before Check-in:
≥ 95%
Behavioural Expectations
The Housekeeper must be punctual, professional, respectful, trustworthy, accountable, and committed to maintaining excellent housekeeping and guest service standards.