Work Arrangement: On-site, rotational shifts including evenings and weekends
Compensation: ₦150,000 – ₦200,000
Job Overview
YellowDoor Hotels is a boutique hotel in Abuja built around premium experiences for business and leisure travelers. As Guest Service Manager, you''ll own the guest journey from arrival to departure - resolving complaints, leading a front-line team, and coordinating across departments to keep standards high every shift, every day.
Responsibilities
Oversee the full guest experience across check-in, stay, and check-out
Supervise and coach 8–12 front-line guest service staff daily
Resolve guest complaints promptly, following up until satisfaction is confirmed
Coordinate with housekeeping, F&B, and maintenance to close service gaps fast
Conduct regular checks of guest-facing areas against presentation and service standards
Prepare guest feedback reports and flag recurring issues to management with evidence
Requirements
2-7 years of experience
Guest complaint resolution and de-escalation
Cross-department coordination
Staff supervision and performance coaching
Hospitality SOPs and policy implementation
Shift ownership across evenings and weekends
Guest complaint handling and resolution
SOP implementation and compliance auditing
Staff performance documentation
Hospitality property management systems
Shift scheduling and handover management
Preferred Qualifications
Reporting and data tracking
Upselling and guest experience enhancement
What the Role Offers
Strong performance here opens a direct path to Operations Manager level, with broader responsibility across departments as YellowDoor grows. - Boutique and fast-moving. Standards are high and held firmly. The team is professional and warm, but accountability is not optional - performance is expected, tracked, and discussed directly.