Job Overview
YellowDoor Hotels is a boutique hotel and restaurant brand in Abuja built for business executives and discerning travelers. As Head of Operations, you will own the performance of every department - from rooms to The Living Room - and build the systems that make excellence repeatable. This is a hands-on leadership role for someone who runs tight ships without losing warmth.
Responsibilities
Oversee daily hotel and F&B operations across all departments
Set and monitor departmental targets against agreed performance benchmarks
Write and embed SOPs that staff consistently follow across every function
Identify waste, inefficiency, and service gaps on walkthrough and fix root causes
Hold department heads accountable for measurable deliverables weekly
Report operational performance and significant issues to the General Manager
Requirements
2-7 years of experience
Hotel operations management
F&B operations management
SOP development and enforcement
Departmental performance management
Operational cost and waste control
Guest satisfaction management
SOP development and embedment - F&B and restaurant operations
Operational data analysis and reporting
Staff performance management
Revenue and cost control
Guest experience and satisfaction systems
Preferred Qualifications
Revenue management basics
Vendor and procurement oversight
Event operations coordination
What the Role Offers
Strong performance in this role positions the candidate for a General Manager track as YellowDoor grows its footprint.
Boutique, fast-moving, high-standards environment. The team is professional and warm but accountable. People are expected to deliver, and leadership models the same standard it demands.