We are seeking a
DevOps Support Officer
to support the monitoring, troubleshooting, deployment, and reliability of our applications and technology platforms.
Key Responsibilities
Monitor applications, infrastructure, and transactional platforms.
Investigate and resolve application, database, API, and system issues.
Perform log analysis, troubleshooting, and root-cause analysis.
Support application deployments, configuration changes, and UAT.
Work closely with Developers, DevOps, Infrastructure, and external vendors.
Maintain operational dashboards, technical documentation, and troubleshooting guides.
Manage incidents and ensure timely resolution within agreed SLAs.
Requirements
Experience with
Linux/Unix, SQL/MySQL, Apache/Nginx, Git, Bash, REST APIs, HTTP/HTTPS, JSON/XML
.
Knowledge of networking fundamentals, application monitoring, and deployment processes.
Strong troubleshooting, analytical, and problem-solving skills.
Good communication and ability to work effectively under pressure.
Added advantage:
Experience in
Fintech, VAS, Payments, or Telecommunications
, plus exposure to Docker/Kubernetes, CI/CD, Grafana, Prometheus, Zabbix, or ITIL.