Monthly Compensation:
₦150,000 - ₦200,000
Reports to:
Fleet & Driver Operations Manager
Role Summary
Provide first-line support to ProTaxi riders and drivers, ensuring that questions, complaints and trip-related issues are resolved quickly and professionally.
Key Responsibilities
Respond to rider and driver enquiries across phone, chat, email and other support channels.
Resolve first-line issues relating to trips, payments, accounts, bookings and the ProTaxi app.
Escalate technical, safety, payment and operational issues to the appropriate team.
Follow up on unresolved cases and ensure customers receive timely updates.
Maintain accurate records of customer complaints and resolutions.
Identify recurring customer issues and share insights with Operations and the ProDevs product team.
Support riders who have difficulty using the app or completing a booking.