Job Summary
Responsible for serving as the primary point of contact at the front desk, welcoming patients warmly, coordinating appointments, and managing communications. The role ensures smooth daily administrative operations, processes payments, and upholds strict patient privacy and professional standards within a clinical environment.
Key Responsibilities
Greet patients and visitors warmly and professionally
Arrange and coordinate patient appointments
Respond to calls, messages, emails, and general inquiries
Process payments and provide receipts when required
Listen to patient concerns and direct them to the appropriate team member
Protect patient privacy and maintain professional standards
Support other administrative activities as needed
Educational Qualification & Experience Requirements
Education
Diploma or relevant educational background in secretarial science, office administration, management, or a related field.
Experience
1 to 5 years of receptionist/front-desk experience in the healthcare industry (experience in a dental clinic, medical facility, or healthcare setting is a plus).
Required No:
6
Required Skills & Competencies
Active and energetic with excellent communication and people skills (Fluency in English and Amharic is required; additional languages are a plus).
Good computer skills, including proficiency in Microsoft Office, especially Outlook.
Required Skill Tags:
Customer service, communication, multitasking, and interpersonal skills.
Desired Skill Tags:
Schedule coordination, problem-solving, and patient record management.