Position Overview
The Contract Cleaning Manager oversees cleaning operations across contracted sites, ensuring service delivery meets client expectations, regulatory standards, and company policies. This role involves managing staff, coordinating schedules, maintaining quality assurance, and fostering strong client relationships.
Key Responsibilities
Operational Management
Plan, organize, and supervise cleaning services across multiple sites.
Ensure compliance with health, safety, and environmental regulations.
Monitor daily operations to maintain high standards of cleanliness and hygiene.
Staff Supervision
Recruit, train, and manage cleaning staff.
Conduct performance reviews and provide ongoing coaching.
Manage staff schedules, attendance, and payroll inputs.
Client Relations
Act as the primary point of contact for clients.
Address complaints, feedback, and service requests promptly.
Conduct regular site visits and client meetings to ensure satisfaction.
Quality Assurance
Implement and monitor cleaning standards and KPIs.
Carry out audits and inspections to ensure service excellence.
Develop and enforce corrective action plans when needed.
Financial & Resource Management
Manage budgets, invoices, and cost controls for cleaning contracts.
Oversee procurement and inventory of cleaning supplies and equipment.
Optimize resource allocation to maximize efficiency.
Reporting & Administration
Prepare regular reports on operations, staff performance, and client satisfaction.
Maintain accurate records of contracts, compliance, and incidents.
Support senior management with strategic planning and contract renewals.
Required Skills
Strong leadership and communication abilities.
Knowledge of sanitation, standards, and safety regulations.
Organizational and time-management skills
Problem-solving for staffing and equipment
Ability to work under pressure
Ability to work in a team
Benefits
Yearly Training on cleaning operations and management
Opportunity to grow to a management staff position
A vehicle for operations will be provided if the applicant can drive