Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a
Concierge
, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here''s what you''ll do during a typical day:
Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
Manage guest communications: Receive and deliver messages, mail, packages, and faxes
Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs