Here''s what you''ll do during a typical day:
Support daily front office operations:
Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service:
Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives:
Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
Facilitate team knowledge:
Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests:
Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience:
Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
Inspire and develop the team:
Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment