Job Description
Responsible for managing client relationships, addressing inquiries, and ensuring a positive client experience through prompt, professional, and effective service delivery.
Responsibilities
Serve as the primary point of contact for client inquiries and concerns
Build and maintain strong, long-term client relationships
Respond promptly to client requests via phone, email, or in person
Resolve client complaints and escalate issues where necessary
Provide accurate information on products/services to clients
Coordinate with internal departments to fulfill client needs
Follow up with clients to ensure satisfaction and retention
Maintain accurate client records and interaction logs
Identify opportunities to upsell/cross-sell products or services
Prepare periodic client service reports for management
Requirements
OND/HND/Bachelor''s Degree in Business Administration, Marketing, or related field
2–4 years'' experience in client service, customer relations, or account management
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Customer relationship management (CRM) proficiency
Organizational and multitasking skills
Patience and a client-focused mindset
Basic computer/reporting skills
Professional and presentable demeanor
Ability to work under pressure and manage multiple clients
Flexibility to work extended hours when required
High level of integrity and confidentiality in handling client information