Job Description
Responsible for delivering excellent customer service to guests both onsite and through online orders, ensuring a pleasant dining experience from order taking to service delivery.
Responsibilities
Welcome and attend to guests onsite in a friendly, professional manner
Take accurate food and beverage orders (onsite and online platforms)
Serve orders promptly and ensure quality presentation
Respond to online orders/inquiries and coordinate timely fulfillment
Provide menu knowledge and recommendations to customers
Handle customer complaints and escalate where necessary
Process payments and ensure accurate billing
Maintain cleanliness and organization of dining/service areas
Coordinate with kitchen staff to ensure timely order delivery
Ensure compliance with hygiene and food safety standards
Education
Secondary school certificate (minimum); OND is an advantage
Experience
1–2 years'' experience in customer service, waitering, or related hospitality role
Skills
Excellent communication and interpersonal skills
Customer service orientation
Multitasking and time management
Basic computer/POS and online order platform proficiency
Problem-solving skills
Team collaboration
Other Requirements:
Flexibility to work shifts, weekends, and holidays
Neat, presentable appearance
Patience and a positive attitude under pressure.