Job Summary
We are seeking a proactive, customer-focused, and results-driven Customer Experience Representative to support student enrolment, parent engagement, and overall customer satisfaction within our school community.
Key Responsibilities
Admissions & Customer Engagement:
Serve as the first point of contact for prospective families, providing excellent customer experience
Manage enquiries and follow up with prospective parents via calls, emails, and other channels
Coordinate and conduct school tours for prospective parents
Support and implement the school’s admissions process, including application review and processing
Sales & Enrolment Growth:
Drive enrolment conversion by meeting and exceeding set targets
Apply a consultative approach to understand family needs and guide decision-making
Manage leads from initial enquiry to enrolment using CRM tools (e.g., HubSpot, Sales Cloud)
Track and report on key performance metrics (calls, conversions, pipeline growth)
Handle objections effectively and propose suitable solutions to close enrolment
Marketing & Brand Support:
Support management of the school’s social media platforms in collaboration with the marketing team
Contribute ideas and feedback to improve enrolment strategies and customer engagement.
Requirements
Bachelor’s degree in Marketing, Business Administration, or related field
Experience in customer service, sales, admissions, or a related role
Strong communication and interpersonal skills
Ability to meet targets and work with data-driven metrics
Proficiency in CRM tools and Microsoft Office
Professional, personable, and customer-focused approach.