About the role
We are looking for a diligent and well-organized team member to join our Risk department as a Zonal Credit Manager.
The Employee will drive the efforts and processes related to collections of our PAYG products in the field.
They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company''s offer matches end-users'' expectations.
What you would be expected to do
Assist your Credit Manager in developing methodologies to improve the current processes.
Suggest enhancements to current processes and policies to avoid operational risks.
Present ideas via reports and presentations, outline findings, and make recommendations for improvements.
Assist the Credit Process Manager in implementing audit recommendations.
Carry out periodic spot checks on processes and provide findings and recommendations on the risks identified.
Investigate fraud cases and give recommendations on the same (which includes data collection and interviewing claimants).
Identify and classify potential default risk through data collection and interaction with clients.
Preparation of field reports/collation of data/documentation and report.
Red flag identification and timely reporting of the same
Any other task allocated by the Credit Manager
You might be a strong candidate if you
Have a minimum of 2 years working experience, preferably in the Control and Compliance/Risk department.
Possess strong data collection skills.
Are excellent at fraud detection & investigation.
Are proficient in MS Excel (Advanced level).
Demonstrate problem-solving abilities.
Have good communication and presentation skills (written and verbal).
Have previous work experience in MFIs or banks.
Are multilingual ( English & Yoruba).