Senior, Resource Mobilization & Customer Service Officer

About the Organization:VisionFund Micro Finance Institution (S.C) is an Institution established according to Proclamation No. 40/96 which currently amended to 626/2009 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Senior, Resource Mobilazation & Customer Service Officer for North Regional Operations Office. The successful candidates will have skills and experience that meet the following requirements:Major Responsibilities:Major Responsibilities:Ensures that branch and area targets with regard to Resource Mobilization are metEnsures the Implementation of VF MFI?s saving policies and procedures.Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigate the risk of capital loss.Carries out the implementation of the Regions and branches resource mobilization plan.Periodically reviews resource mobilization achievement and constraints and provide feedback accordingly.In consultation with the Resource Mobilization & branch operations department manager and partners ensure the encouragement of women?s access to WMFI?s saving servicesPut in place pro-active measures to reverse declining deposit trend, if applicable.Assists the Resource mobilization & branch operation department manager in preparing annual plan of the InstitutionActively markets the deposits and other products and services of the VF MFICaries out focus group discussion (FGD) with prospective saversConducts active marketing campaign to attract saver in consultation with Regional Office and branch officesAssists in market survey concerning deposit potentials of the Regions of operationProvides technical assistant to branches with regard to account opening, resource mobilization, and saving withdrawal in accordance with the established procedures and policies of the VFVMFIEnsures the provision of fast and quality customer service to clientCarry out proper customer closing account as per policyReports periodically on relevant issues related to saving services, and branch financial positions regarding saving.Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI.Research on and write marketing intelligence and competitor analysis report for the saving mobilization & branch operation department ManagerCollects, compiles and analyses data to assess saving activities studies and presents report to this effect;Provides input, support and necessary information to branches in managing saving programsEnsures that branch and area targets with regard to Resource Mobilization are metEnsures the Implementation of VF MFI?s saving policies and procedures.Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigat