Telemarketing Agents Supervisor

The Telemarketing Agents Supervisor is responsible for managing and motivating a team of telemarketing agents. This position will involve setting goals and objectives, training and coaching agents, monitoring performance, and resolving customer complaints. The ideal candidate will have strong leadership and communication skills, as well as experience in telemarketing. Responsibilities ????????? Set goals and objectives for the telemarketing team ????????? Train and coach telemarketing agents on sales techniques and products ????????? Identify and compile a list of potential customers for the telemarketing team to contact. ????????? Monitor agent performance and provide feedback ????????? Resolve customer complaints ????????? Oversee the day-to-day operations of the telemarketing department ????????? Maintain a positive and professional work environment????????? 4+ years of experience in telemarketing or a related field ????????? Strong leadership and communication skills ????????? Ability to train and coach others ????????? Proficient in Microsoft Office Suite ????????? Ability to work independently and as part of a team ????????? Must be able to work flexible hours, including evenings and weekends