Location:
Glisten Dental Clinic, 6 Tamale Street, Wuse Zone 3, Abuja
About the Role
We are looking for an experienced
Treatment Coordinator
who will help patients move comfortably from consultation to treatment.
You will work closely with our dentists, reception team and management to make sure patients understand their treatment plans and have the support they need to make informed decisions.
This role requires someone who is
warm and caring, but also organised and good at follow-up.
You should be comfortable speaking with patients about treatment plans, costs, appointments and next steps without making them feel pressured.
What You Will Be Doing
Meet and speak with patients after their consultations
Help patients understand their treatment plans
Explain treatment processes in simple, easy-to-understand language
Answer questions about treatment and appointments
Work closely with dentists to clarify clinical questions
Discuss treatment costs and available options professionally
Follow up with patients who have not started recommended treatment
Follow up with patients who have postponed or missed appointments
Contact patients through telephone and WhatsApp
Keep accurate records of patient follow-ups
Help patients schedule and coordinate appointments
Follow patients through longer treatment journeys
Help reactivate patients who have stopped coming to the clinic
Contact patients who are due for recalls
Identify why patients may be delaying treatment and communicate this to the team
Maintain a clear list of patients who require follow-up
Help create a smooth and personalised patient experience
Collect patient feedback and share useful feedback with management
What We Are Looking For
At least
2 years of relevant professional experience
Experience in treatment coordination, healthcare, sales, customer service, hospitality or a similar role
Degree, HND, OND or equivalent qualification
Excellent communication skills
Comfortable speaking with patients on the phone and WhatsApp
Good listening skills
Strong follow-up ability
Good organisational skills
Comfortable discussing prices and treatment plans
Professional appearance and communication
Good emotional intelligence
Comfortable working with targets
Dental or healthcare experience is an advantage
Show Us What You Have Done
Tell us about something you have achieved in a previous role.
For example:
Increased customer bookings
Improved customer retention
Followed up leads successfully
Increased sales
Improved appointment attendance
Managed a customer database
Helped customers make decisions about a service
Created a follow-up system
Please provide evidence where possible.
You may remove confidential customer or company information.
The Kind of Person We Want
The right person for this role should be:
Warm and approachable
A good listener
Patient
Confident
Organised
Persistent without being pushy
Good at building relationships
Comfortable talking about money
Good at following up
Able to handle difficult conversations calmly
Professional at all times
Genuinely interested in helping patients
What We Offer
Competitive salary
Professional working environment
Training and career development
Opportunity to grow with the clinic
Opportunity to develop into a senior patient experience or operations role