What You Will Do
Consult with clients to understand their travel needs, preferences, budget and purpose of travel.
Design and recommend FIT, group and leisure travel experiences.
Research destinations, hotels, flights, tours, transfers and other travel components.
Develop attractive and commercially viable travel packages and itineraries.
Prepare accurate quotations, inclusions, exclusions and pricing.
Advise clients on visa requirements, documentation and application processes.
Review client documentation and support visa applications from profiling through submission.
Coordinate bookings, confirmations and pre-travel arrangements with relevant suppliers.
Liaise with airlines, hotels, DMCs, tour operators and other travel partners.
Work with the Sales and Marketing teams to support the launch and promotion of Akenn travel products.
Handle changes, disruptions and client issues professionally while maintaining accurate records.
Requirements
3+ years of relevant experience
in travel consulting, travel management, visa services or a closely related travel role.
Strong knowledge of international travel planning, destinations and travel products.
Practical experience designing itineraries and travel packages.
Strong understanding of visa requirements and travel documentation.
Experience managing clients from enquiry through booking and travel completion.
Ability to independently research travel options and develop suitable recommendations.
Strong commercial awareness, including travel pricing, margins and product positioning.
Experience working with airlines, hotels, DMCs, tour operators or other travel suppliers.
Strong written and verbal communication skills, with excellent attention to detail.
Ability to manage multiple client requests and deadlines accurately.
Strong problem-solving, organisation and decision-making skills.