About the Job
VACANCY ANNOUNCEMENT
Position: Trainee Junior Customer Service Officer
Place of Work:
Branch Offices, Addis Ababa
Opening Date:
October 31, 2026
About the Organization
Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, we champion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.
Major Duties and Responsibilities
:
Support in the design and execution of market research and client survey activities.
Proactively identify and solicit new loan accounts in alignment with periodic performance targets outlined in the branch business plan.
Lead and participate in marketing campaigns aimed at attracting new clients and expanding the branch’s outreach.
Provide clear and informative orientations to prospective clients regarding KebronHill MFI’s financial products and services.
Support the Branch Manager in the development of annual business plans and budgets; facilitate focus group discussions (FGDs) with clients to gather feedback and insights.
Receive and review loan applications; perform thorough credit appraisals of applicants and their guarantors, where applicable.
Conduct on-site inspections and appraisals of collateral offered to secure loans, ensuring proper valuation and documentation.
Prepare and present credit applications to the branch credit committee, and coordinate logistics for credit committee meetings.
Schedule and facilitate loan disbursements; ensure accurate and timely loan repayment collections.
Hand over all daily collected cash to the teller/cashier in accordance with financial procedures.
Assess the repayment history and overall performance of existing clients to make informed recommendations for repeat loans.
Actively participate as a member of the branch loan committee, contributing to loan decision-making processes.
Submit timely and accurate periodic reports and statistical data to the Branch Manager, supporting performance monitoring and strategic planning.
Maintain and manage a client portfolio in accordance with the minimum standards and targets established for the role.
Monitor loan repayments closely to ensure timely payments and enforce a zero-tolerance policy toward delinquency.
Conduct effective and professional negotiations with clients in arrears to resolve repayment issues and prevent default.
Perform timely follow-ups on overdue accounts, analyze the causes of delinquency, and ensure all actions taken are properly documented.
Provide support to fellow loan officers in managing and resolving delinquency cases, especially during high-risk periods.
Conduct regular field visits to clients at their business sites before, during, and after loan disbursement to assess performance, provide support, and strengthen client relationships.
Performs other duties assigned by the immediate supervisor
Terms of Employment: Permanent
Salary: As per the Institution salary scale
Closing Date: November 09, 2026
About You
Qualification and Technical Skill Required
Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field.
Strong communication and interpersonal skills.
Excellent customer service orientation.
Analytical skills for financial data interpretation.
Good knowledge in economic and financial topics
Attention to detail and problem-solving abilities.
Teamwork and adaptability in a dynamic environment
Experience
0 year of experience.
Requirement Skill
Communication