Job Description
Technical Support and Troubleshooting:
Provide technical guidance and support to workshop technicians and maintenance personnel.
Diagnose and resolve complex mechanical, electrical, electronic and hydraulic faults.
Provide technical assistance for difficult or recurring vehicle and equipment problems.
Review diagnostic reports and recommend appropriate corrective actions.
Support technicians in the use of diagnostic equipment and technical manuals.
Escalate major or unresolved technical issues to manufacturers, dealers or specialist service providers where necessary.
Fleet and Vehicle Maintenance:
Support preventive and corrective maintenance programmes for trucks and fleet vehicles.
Monitor vehicle maintenance activities to ensure repairs are completed correctly and within agreed timelines.
Review recurring vehicle faults and recommend permanent corrective measures.
Assist in developing maintenance strategies to improve vehicle reliability and reduce downtime.
Ensure that maintenance activities comply with manufacturer specifications and company procedures.
Workshop Technical Supervision:
Work closely with the Workshop Manager and supervisors to coordinate technical activities.
Monitor the quality of repairs and maintenance performed by technicians.
Provide technical direction during major engine, transmission, braking, electrical and other repairs.
Inspect completed repairs and confirm that vehicles are safe and fit for service.
Assist in identifying training and development needs among technical staff.
Diagnostics and Technical Analysis:
Analyse diagnostic data, fault codes and vehicle performance information.
Investigate repeated breakdowns and conduct root-cause analysis.
Maintain records of technical faults, repairs and corrective actions.
Identify trends in vehicle failures and recommend preventive measures.
Ensure proper use and maintenance of diagnostic tools and technical equipment.
Quality Assurance:
Ensure repairs meet required technical and quality standards.
Conduct or coordinate quality inspections after major repairs.
Ensure that technicians follow approved repair procedures.
Minimise repeat repairs, comebacks and unnecessary replacement of parts.
Support the implementation of quality control procedures within the workshop.
Technical Documentation and Reporting:
Maintain accurate technical records and maintenance reports.
Prepare reports on recurring faults, major repairs, vehicle downtime and technical performance.
Review work orders and technical reports for accuracy and completeness.
Maintain updated technical manuals, service information and equipment documentation.
Provide management with recommendations based on technical findings and maintenance data.