Tickora is looking for a highly computer-literate
Technical Operations Assistant
to join our team on a long-term basis.
We operate in the event ticketing and digital services industry. The role involves online operations, inventory management, Google Sheets, customer communication, account management, browser-based tools and daily reporting.
This is
not a traditional Virtual Assistant role
. We are looking for someone who is extremely comfortable using computers, learns new systems quickly, follows instructions carefully and can work independently.
Responsibilities
Manage and update ticket inventory and operational data
Work extensively with Google Sheets
Monitor purchases, sales, listings and account information
Use different online platforms and browser-based tools
Perform account checks, sign-ups and data-entry tasks
Manage and organize emails
Respond to customers and users through Discord and other communication channels
Report problems, urgent tasks and operational updates clearly
Follow detailed guides and procedures
Learn new software and workflows quickly
Troubleshoot basic browser/software issues independently
Requirements
Very strong general computer skills
Good knowledge of Google Sheets / Excel
Comfortable using Gmail, Google Drive and Google Workspace
Comfortable using Discord or willing to learn it quickly
Strong written English
Excellent attention to detail
Fast learner
Good problem-solving skills
Ability to work independently without constant supervision
Reliable computer
Stable and fast internet connection
Strong communication and reporting habits
Experience with technical support, IT, Computer Science, Engineering, online operations or similar work is an advantage, but previous ticketing experience is
not required
.
Training, guides and instructions will be provided.
Workload and Availability
Please read this section carefully before applying.
This is a
demanding full-time position
. The expected workload is at least
60 hours per week
, generally structured as:
Monday to Friday: approximately 10 hours per day
Saturday: approximately 5 hours
Sunday: approximately 5 hours
Weekend availability is required.
The schedule is operational and may vary depending on workload. There may be busy days where additional hours are required to complete urgent or time-sensitive tasks.
Do not apply if you are looking for a standard 40-hour position, a casual side job or a role with completely fixed hours.
The workload and level of responsibility are reflected in the compensation.
Long-Term Commitment
We are looking for someone who wants to build a long-term working relationship.
The role requires significant training and knowledge transfer. If you later decide to resign, you will be expected to provide
at least 30 days'' written notice
and assist with the proper handover and training of your replacement.
The final employment agreement will contain the applicable notice and handover conditions.
What We Value
We care strongly about:
Reliability
Communication
Attention to detail
Speed
Autonomy
Ability to follow instructions
Ability to learn quickly
Taking ownership when something goes wrong
Someone who performs well can gradually take responsibility for more advanced operations and may receive salary increases and performance bonuses over time.
Candidates who successfully pass the initial screening will automatically receive a practical second-stage assessment.
Only shortlisted candidates will be invited for an interview.