About the Role
Renmoney is looking for a hands-on
Team Lead, Collections
to manage and drive the performance of our collections team. This role is responsible for leading day-to-day collections operations, ensuring recovery targets are met, and improving the efficiency of our delinquency management processes across the loan portfolio.
Key Responsibilities
Lead, coach, and manage a team of collections officers/agents to meet daily, weekly, and monthly recovery targets
Monitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk (PAR) metrics, taking corrective action where performance lags
Develop and refine collections strategies and scripts across different delinquency stages (early, mid, late-stage recovery)
Ensure collections activities comply with CBN regulations and internal risk/compliance policies
Collaborate with Credit Risk, Product, and Customer Experience teams to improve repayment journeys and reduce roll rates
Track and report on team performance, recovery trends, and NPL movement to senior management
Identify process gaps in the collections workflow and recommend tools/automation to improve efficiency (e.g., dialer systems, SMS/USSD reminders, self-service repayment channels)
Handle escalations and complex delinquent cases requiring negotiation or restructuring
Train and onboard new collections team members on policies, tools, and best practices
Requirements
3+ years of experience in collections, credit risk, or loan recovery within banking, microfinance, or fintech lending
2+ years in a team lead or supervisory capacity
Strong understanding of delinquency management, recovery strategies, and credit risk fundamentals
Familiarity with collections tools (dialers, CRM/ticketing systems, loan management systems)
Data-driven approach, comfortable working with recovery rate, PAR, NPL, and roll rate metrics
Strong leadership, coaching, and people-management skills
Excellent negotiation and conflict-resolution skills
Knowledge of CBN lending and recovery regulations is a plus
Benefits
Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development
Performance Bonus