My Haire Concierge is a premium hair and scalp wellness studio in Lekki, Lagos, where every client visit is designed to feel calm, considered and personal.
Location:
My Haire Concierge Studio, Lekki, Lagos
Work Arrangement:
On-site / Studio-based
Working Hours:
9am – 7pm
Job Summary
My Haire Concierge is looking for a warm, polished and highly organised Studio Concierge to join our team in Lekki, Lagos.
The Studio Concierge is responsible for owning the physical client journey and day-to-day studio experience, ensuring that every client is welcomed, attended to and guided through the studio experience seamlessly. This is far more than a reception role: you will set the tone of the studio, keep the day running smoothly and make sure every client leaves feeling well looked after.
Key Responsibilities
Welcome and receive clients professionally
Manage the front desk and incoming calls
Create, manage and update client appointments
Coordinate stylists, braiders and technicians
Manage client check-in, waiting experience and departure
Monitor day-to-day studio operations
Identify rebooking and additional-service opportunities
Support in-studio sales and product recommendations
Handle immediate client concerns and service recovery
Coordinate client photos, videos and in-studio reviews
Identify suitable in-studio content opportunities
Support ambassador and influencer visits
Maintain accurate client and appointment records
Provide temporary front-desk coverage for the Digital Concierge when required
Complete required daily reports and operational checklists
Requirements
Excellent customer service and communication skills
Strong telephone etiquette
Excellent organisational and coordination skills
Strong attention to detail
Professional and polished appearance
Ability to remain calm and organised in a busy environment
Good computer literacy
Strong problem-solving ability
Commercial awareness
Reliable and punctual
Strong ownership and accountability
Experience in a salon, beauty, hospitality, luxury retail, wellness, healthcare or another client-facing environment is an advantage.