Job Summary
The Shift Manager will oversee daily restaurant operations during assigned shifts, ensuring efficient service delivery, high standards of customer satisfaction, and compliance with operational procedures. The role involves coordinating staff activities, monitoring food quality and service standards, addressing customer concerns, and ensuring that the restaurant operates smoothly. Experience in a chicken restaurant is an advantage.
Key Responsibilities
Supervise and coordinate daily restaurant activities during assigned shifts.
Ensure staff members perform their duties effectively and maintain professional service standards.
Monitor food preparation, product quality, hygiene, and cleanliness in accordance with restaurant standards.
Ensure customers receive prompt, friendly, and professional service.
Handle customer complaints and resolve service-related issues appropriately.
Monitor stock levels and coordinate replenishment of supplies when necessary.
Ensure compliance with food safety, health, safety, and operational procedures.
Monitor staff attendance, shift schedules, and task assignments.
Prepare shift reports and communicate operational issues to management.
Support the achievement of restaurant performance targets and continuous service improvement.
Education & Certifications
BA degree in Hotel Management or a related field.
Experience
Minimum of one year of relevant experience in hotels or restaurants.
Experience working in a chicken restaurant is an advantage.
Required Skills and Competencies
Good English communication skills.
Strong leadership and team coordination skills.
Good customer service and problem-solving abilities.
Ability to manage time, prioritize tasks, and work effectively in a fast-paced environment.
Strong organizational skills and attention to operational details.
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