Job Description
A Senior Customer Service Officer is responsible for driving the overall branch's performance by overseeing customer service, business development, digital banking, and foreign currency earnings, and managing branch-wide operational activities to ensure efficiency and compliance. Develops and implements operational plans and budgets.
Leads branch operations, facilities management, and resource allocation. Monitors performance, identifies risks, drives operational excellence, and leads and develops the district team, ensuring achievement of key performance indicators.
Qualifications and Requirements
Education
BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or a related field.
Experience
5 years of experience in the banking industry, including 2 years as a Customer Service Officer II or related position.
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