Job Summary
As the Salon Manager, you will oversee the daily operations of the salon, ensuring excellent customer service, efficient team coordination, high service standards, and smooth business operations.
Responsibilities
Oversee daily salon operations, ensuring services are delivered efficiently and in line with established quality standards.
Manage and coordinate salon staff, including schedules, attendance, performance, training, and staff discipline.
Deliver excellent customer service by handling client enquiries, feedback, complaints, bookings, and service-related concerns.
Monitor sales, daily revenue, expenses, inventory, and salon supplies while ensuring proper records and accountability.
Drive customer retention and business growth through promotions, client engagement, upselling, and effective service delivery.
Ensure proper hygiene, cleanliness, equipment maintenance, safety, and compliance with salon policies and operational standards.
Requirements
Bachelor’s Degree/HND in Business Administration, Hospitality Management, or a related field is an advantage.
3–5 years of experience in salon management, beauty/wellness, hospitality, or a similar customer-facing management role.
Proven experience managing staff, daily operations, customer service, and sales activities.
Strong communication, leadership, organizational, problem-solving, and customer relationship skills.
Good understanding of salon operations, inventory management, sales tracking, and service quality standards.
Professional, well-presented, proactive, and able to work effectively in a fast-paced environment.