Job Summary
The Sales Representative will be responsible for driving sales revenue, building strong customer relationships, achieving sales targets, and delivering a world-class luxury shopping experience.
The ideal candidate must have proven sales experience, excellent communication skills, and the ability to convert inquiries into loyal customers.
Key Responsibilities
Drive daily, weekly, and monthly sales targets.
Convert walk-in customers, online inquiries, and social media leads into paying customers.
Provide professional product consultations and recommend suitable hair products based on customer needs.
Build and maintain strong relationships with new and existing customers.
Follow up on leads, quotations, and pending sales opportunities.
Maintain accurate customer records and sales activities using the company''s CRM system.
Upsell and cross-sell products to maximize revenue opportunities.
Ensure exceptional customer service before, during, and after sales.
Stay informed about product knowledge, promotions, pricing, and industry trends.
Support customer retention initiatives and referral programs.
Collaborate with the marketing and customer service teams to improve sales performance.
Prepare and submit daily sales reports and performance updates.
Maintain showroom standards and ensure products are properly displayed.
Requirements
HND / B.Sc. in Marketing, Business Administration, Mass Communication, or any related field.
Minimum of 3 years proven experience in sales, preferably in luxury retail, beauty, fashion, cosmetics, or hair industry.
Strong sales negotiation and closing skills.
Excellent verbal and written communication skills.
Customer-focused with a professional appearance and attitude.
Ability to work under pressure and achieve challenging sales targets.
Good knowledge of Microsoft Office applications and CRM systems.
Strong interpersonal and relationship management skills.
Social media sales experience will be an added advantage.
Key Competencies:
Sales & Business Development
Customer Relationship Management
Negotiation & Persuasion
Communication & Presentation
Target Achievement
Problem Solving
Time Management
Team Collaboration