The Regional Communications Officer is an execution-focused regional role responsible for translating the global communications and brand framework into high-quality communications products, content, storytelling, digital outputs and country-level communications support across Central America (El Salvador, Guatemala and Honduras). The position coordinates regional communications delivery, production planning and operational requirements, while implementing the regional communications strategy established by the Vice President, Integrated Brand & Communications. Indicative balance of time: 45% producing materials and content · 35% planning, coordination and managing demand across the three countries · 20% supporting country offices.
Qualifications and Experience:
- Bachelor’s degree in Communications, Journalism, Marketing, Graphic Design, or a related field.
- At least three years of professional experience in communications or content production, preferably in the humanitarian or international development sector.
- Demonstrated anticipation: evidence of having identified what an organization would need and prepared for it before being asked. Candidates will be asked to demonstrate this during the selection process.
- Proficiency in Adobe Creative Suite; Illustrator, InDesign and Photoshop, with a working command of output specifications for print and digital. Premiere Pro or equivalent for basic video editing. Canva is not a substitute.
- Practical field photography and video capture: interview framing, lavalier and directional audio, stabilization, exposure control and use of filters.
- Experience planning production against supplier lead times and working with procurement processes.
- Experience operating organizational social media accounts and reporting on engagement.
- Working proficiency in Spanish and English, written and spoken.
- Competence with collaborative planning tools; experience with Monday.com or equivalent is an advantage.
- Right to work in Guatemala, and able to attend the country office on a hybrid basis in line with regional policy.
- Experience driving standard 4WD vehicles in rough terrain. Valid driver's license.
- Ability to project and maintain a calm work environment while operating in a time and
- deadline-defined environment required by internal and external clients.
- Excellent interpersonal, relational, and communication skills, with a history of inspiring collaboration across multiple functions.
- Possessing a deep connection with the local context of communities in social risk conditions.
- Ability to adopt and promote a positive attitude towards processes of change, renewal, and transformation.
- Committed to creating a positive impact on the world with inspiration, passion, compassion, and a sense of service vocation.
- Ability to travel regularly to program locations, both nationally and internationally.
Essential Job Functions:
Oversight and Governance Responsibilities:
- Ensure that all communications outputs produced in or for the region adhere to organizational policies, brand standards, safeguarding requirements and ethical storytelling standards.
- Identify and escalate to the line manager any reputational, brand or safeguarding risk arising from regional communications activity, including materials produced by implementing partners.
- Maintain complete consent and release documentation for all content produced in the region, and verify it is in place before any material is used or published.
- Ensure that country offices and implementing partners use the organizational identity only through the defined authorization process and report any unauthorized use.
- Maintain accurate records of production, suppliers and communications expenditure, and report them to the line manager.
- Support training and awareness for country staff and implementing partner staff on brand standards, consent and safeguarding in communications.
- Recommend improvements to communications processes and controls to strengthen consistency, accountability and quality across the region.
Production of Communications Materials
- Produce communications and visibility materials for the three countries: brochures, reports, IEC tools, banners, signage, event materials, staff identification and program collateral.
- Adapt global campaign materials for regional use, working from approved templates and brand assets.
- Specify materials correctly for their intended use, including application, resolution, color space, bleed, and finishing.
- Prepare supplier briefs and specifications, coordinate with Procurement and Finance on execution, and obtain a printer’s proof before any full production run, without exception.
- Maintain supplier and printer records for the region, with current lead times and costs.
Content and Storytelling
- Deliver an agreed monthly volume of approved success stories from the three country offices to the global repository, with complete metadata, working with country program staff to source them.
- Write and edit success stories and donor-facing content to the organization’s global voice and quality standards.
- Capture photography and short-form video interviews in the field to a professional standard, including framing, audio, stabilization and exposure control.
Planning and Coordination
- Develop an annual communications work plan jointly with the country office teams, setting out their planned activities, dates and material requirements for the year, so that needs are mapped early enough to be produced properly. Update it through the quarterly Requirements Report.
- Maintain the regional production calendar: record every communications deliverable with its material type, lead time, the date final artwork is required, and the date it must reach procurement. Reviewed monthly with the line manager.
- Submit a Regional Communications Requirements Report before the start of each quarter, listing, for each country, the commemorative dates, program milestones, partner events, and activities that will require communications support, along with the lead time each requires.
- Flag in writing, as soon as it is known, any activity whose timeline is no longer viable, and propose an alternative material or scope.
- Maintain the regional workstream board and keep the status of each item up to date.
Regional Digital Presence and Media
- Operate and administer the regional social media accounts: schedule and publish posts, stories, reels and short-form content approved within the global framework, maintain a content calendar one month in advance, and report engagement quarterly.
- Maintain an organizational media contact database for the three countries, held on the regional system and kept current. Personal contact lists are not a substitute.
- Liaise with local and regional media outlets to enhance visibility and maintain the regional media kit: organizational fact sheet, spokesperson protocol, and approved boilerplate.
Country Office Support and Capacity
- Train and support country program staff and implementing partner staff in interviewing, photography specifications, consent documentation, and the use of approved templates and brand assets.
- Operate the shared mechanisms through which program teams submit content and requests.
- Work with country teams to incorporate their communication requirements into the annual plan and propose the approaches most likely to work for each country and audience.
- Provide guidance to country offices on brand application so that materials start from approved templates rather than being corrected at approval stage.
Brand Application and Partner Materials
- Apply the organizational identity consistently across all regional outputs, and ensure that country offices and implementing partners work from the currently approved assets.
- Route every partner request to use the organizational identity on physical materials through the defined authorization process. The postholder does not approve partner use of the organizational identity.
- Produce final artwork for approved co-branded materials from organizational templates rather than amending partner-originated files.
Service Standard
- Acknowledge every internal and partner request upon receipt, and respond with a specific date within two working days.
- Where a request arrives without the information needed to act, obtain it from the requester rather than waiting.
- Report status by stage — not started, in design, pending approval, final artwork ready, with procurement, in production, delivered — never as a general assessment.
Scope and Interface with Headquarters
- Held by this post: regional adaptation of global campaigns, field capture, templated and routine production, supplier briefing and coordination, regional channels, local media liaison, and country office support.
- Routed to headquarters Creative Services: campaign concept development, complex design, finished video editing and institutional publications. The postholder is responsible for recognizing which is which and routing in good time.
- The postholder implements the regional communications strategy designed by the Vice President, Integrated Brand & Communications, within the global Marketing & Communications frameork.
Service Standard
- Acknowledge every internal and partner request upon receipt, and respond with a specific date within two working days.
- Where a request arrives without the information needed to act, obtain it from the requester rather than waiting.
- Report status by stage — not started, in design, pending approval, final artwork ready, with procurement, in production, delivered — never as a general assessment.
Scope and Interface with Headquarters
- Held by this post: regional adaptation of global campaigns, field capture, templated and routine production, supplier briefing and coordination, regional channels, local media liaison, and countr...