Requirements
Minimum of 2 years’ relevant experience as a receptionist, customer service representative, front-desk officer, or in a related role.
BSc/HND in Business Administration, Sociology, Mass Communication, or a relevant field.
Must be computer literate and proficient in Microsoft Word, Excel, email, and other basic office applications.
Excellent communication, interpersonal, customer service, and relationship-management skills.
Professional appearance, positive attitude, strong organizational abilities, and good attention to detail.
Must be reliable, punctual, able to multitask and work effectively under pressure.
Key Responsibilities
Welcome and attend to customers professionally while ensuring an excellent customer experience.
Respond to customer enquiries through phone calls, WhatsApp, and other communication channels.
Receive and accurately record customer orders, requests, and service details.
Maintain proper customer records, documentation, and accurate data-entry reports.
Handle customer complaints, follow up on orders and service requests, and escalate issues when necessary.
Manage front-desk activities, general administrative duties, and other assigned operational tasks.
Work Schedule
Monday – Saturday
Location Requirement
Applicants must reside in Gudu, Gaduwa, Apo, or a nearby location
Branch Flexibility
The successful candidate may be posted to branch based on operational requirements and work schedules