Key Responsibilities
Design, document, and maintain Standard Operating Procedures (SOPs) for all operational stages, including pick‑up, sorting, transit, and quot;last‑mile delivery.
Conduct regular internal audits of warehouses, sorting hubs, and transit vehicles to ensure adherence to safety and handling protocols.
Track and analyze key performance indicators (KPIs) such as quote; On‑Time Delivery quote; (OTD), quote;Damage Rate,quote; Customer Complaint Resolution Time.quote;
Ensure all operations comply with Nigerian regulations, including standards set by the Standards Organization of Nigeria (SON), and relevant transport/logistics licensing requirements.
Lead investigations into major service failures, lost shipments, or damaged goods.
Implement Corrective and Preventive Actions (CAPA).
Oversee quality training programs for operations staff, drivers, and warehouse handlers to ensure they understand the impact of their actions on service quality.
Analyze exception‑parcel data, conduct on‑site investigation among front‑line and mid‑level staff across pick‑up, transit, sorting and delivery links; diagnose root causes for low pick‑up rate, service attitude issues, delivery delay, parcel loss amp; damage and human operational errors, formulate targeted improvement plans and closely follow‑up implementation status.
Monitor performance of end‑to‑end KPIs including pick‑up rate, pickup‑to‑delivery SLA, parcel loss rate, damage rate, customer complaints caused by service attitude and staff operational errors, and push for continuous improvement.
Qualifications Requirements
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field.
Minimum 5–7 years of experience in quality control or operations management within the logistics, courier, or express delivery sector, with hands‑on experience in Nigeria’s established logistics or express enterprises.
Proficiency in data analysis tools (Excel, Power BI, or logistics ERP systems). In‑depth knowledge of Nigerian logistics industry regulations.
Experience with QMS documentation and audit procedures. Strong leadership and the ability to drive change in a fast‑paced environment.
Excellent problem‑solving skills and attention to detail.
N/ACandidates from logistics company will be preferred.