About the Job
Job Description
Project Operations Manager – National ID Registration Project
Job Title:
Project Operations Manager – National ID Registration Project
Location:
Injibara, Debrebirhan, Dessie, Wolkait, Wolkite , Hosana , Mizan, Hawasa, Arbaminch, Werabe.
Employment Type:
Full-Time
Reports To:
Project Manager
Direct Reports:
Field Coordinators,
Number of required people:
1 For each location
Injibara: 1
Debrebirhan: 1
Dessie: 1
Wolkait: 1
Wolkite: 1
Hosana: 1
Mizan: 1
Hawasa: 1
Arbaminch: 1
Werabe: 1
Job Summary
We are seeking an experienced, results-driven Project Operations Manager to lead and optimize day-to-day field operations for our large-scale National ID Citizen Registration Project at the zonal level. In this role, you will serve as Bluespark’s primary operational lead in the field, equipment kit custody, system onboarding, performance tracking and management, and stakeholder coordination. You will directly manage field coordinators and registration officer to ensure seamless execution, high registration quality, and strict adherence to daily targets.
Key Responsibilities
General Field Operations & Strategic Execution
Lead and coordinate overall daily registration operations across assigned zone in line with approved project plans, deployment schedules, and registration targets.
Translate zone-level operational objectives into actionable daily and weekly implementation plans, covering multi-site team deployment, site readiness, and resource allocation.
Coordinate the opening, operation, relocation, and formal closure of registration sites in accordance with approved project procedures.
Ensure all field activities strictly comply with approved operational procedures, security requirements, registration protocols, and project timelines.
Monitor field execution, identify operational bottlenecks, and implement timely corrective actions within the scope of assigned authority.
B. Registration Officer and Coordinator Management
Coordinate the allocation, deployment, and movement of Registration Officers across assigned registration sites in collaboration with the relevant field coordinators and project management teams.
Monitor daily staff attendance, punctuality, site arrival, availability, and adherence to assigned schedules.
Provide operational guidance and supervision to field coordinators, ensuring that responsibilities, reporting lines, and daily priorities are clearly understood.
Monitor the availability and productivity of registration teams and recommend staff reallocation, replacement, or additional deployment where necessary.
Coordinate with the HR team on staff onboarding, deployment readiness, replacements, and other personnel-related requirements.
C. Registration Performance and Quality Management
Monitor daily registration output and team productivity using approved National ID dashboards, reports, and tracking tools.
Compare actual performance against assigned targets and identify gaps at zone,
Develop and implement corrective action plans to improve registration output, site utilization, and overall operational efficiency.
Ensure registration activities follow the prescribed registration procedures and quality requirements, coordinating with authorized technical and quality assurance personnel when issues arise.
Identify opportunities to improve citizen mobilization, registration officers deployment, and Kits productivity.
D. Equipment Logistics, Deployment, and Inventory Control
Maintain accurate records of kit quantities, kit numbers, dispatch and receipt dates and assigned locations.
Coordinate with woreda administrations and field coordinators to facilitate the deployment of equipment to kebele registration sites.
Arrange direct kit delivery to Kebeles where required.
E. Government and Stakeholder Coordination
Maintain effective working relationships with relevant government officials and local authorities at zonal, woreda, and kebele levels.
Coordinate with local authorities to facilitate community mobilization, deployment arrangements, and resolution of administrative barriers.
Escalate stakeholder-related issues requiring higher-level engagement or formal intervention to the Project Manager.
F. Operational Problem-Solving and Escalation
Identify and resolve day-to-day operational challenges affecting registration activities.
Coordinate with technical support personnel to troubleshoot system, device, application, and connectivity issues.
Escalate critical issues, security concerns, resource constraints, and matters beyond delegated authority to the Project Manager and relevant functional teams without delay.
G. Performance Expectations
Performance will be assessed against approved project targets, operating procedures, and reporting deadlines, including:
Achievement of assigned daily and weekly registration targets.
Registration quality and compliance with approved procedures.
Registration Officer attendance, deployment readiness, and site coverage.
Timely deployment, accurate tracking, and secure custody of registration kits.
Resolution of operational issues and timely escalation of critical risks.
Effective coordination with government stakeholders and Safaricom field teams.
H. Reporting, Data Validation, and Documentation
Consolidate and validate daily registration performance, staff attendance, equipment deployment, and operational status reports from field coordinators and relevant sources.
Submit complete and accurate daily and weekly registration and operational reports to the Project Manager.
Maintain updated records of deployment plans, staff allocations, kit movements, attendance and site status.
I. Risk, Security, and Compliance Management
Ensure field teams follow approved travel, equipment handling, site security, and incident-reporting procedures.
Ensure that operational records, equipment custody documents, and staff deployment records are complete, traceable, and available for authorized review.
About You
Qualifications & Requirements
Education
Bachelor’s degree in project management, Business Administration, Operations Management, Computer science, Information Systems, or a related field.
Professional Experience
3–5 years of proven experience in field operations management, large-scale project coordination, or field team supervision.
Demonstrated experience in project management, citizen registration, customer acquisition, and the Fast-Moving Consumer Goods (FMCG) industry.
Skills & Competencies
Exceptional leadership, staff management, and problem-solving skills in high-pressure field environments.
Strong data tracking, reporting, and operational analysis abilities (proficient in Excel/spreadsheets).
Excellent communication, negotiation, and stakeholder engagement skills.
Flexibility to travel and operate extensively within regional field deployment zones.
Remuneration & Benefits
Competitive Salary:
Attractive salary package.
Operational Vehicle:
Dedicated vehicle provided for field operations and site travel across assigned deployment zone.
Requirement Skill
sales excution & negotiation
FMCG Manufacturing
project management, Business Administration, Operations Management, Computer science, Information Systems,