Job Overview:
The Project Director of Virtual Services at the International Rescue Committee (IRC) provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs that expand access to essential services for refugees and other newcomers across the United States, particularly those living outside traditional service areas. The portfolio includes legacy resettlement programs, state-run programs as well as ALMA, an AI-powered virtual assistant that helps newcomers navigate essential resources and services. The Project Director also contributes to the Resettlement, Asylum and Integration Department’s virtual and information services strategy.
The role oversees virtual program strategy, implementation, performance, and budget management. It also ensures compliance with award requirements through programmatic monitoring and rigorous direct assistance operations, and it oversees the case management and data systems that support reporting and evidence of impact. The Director leads a geographically dispersed team and cultivates partnerships with government agencies, nonprofit organizations, and other stakeholders. A central focus of the position is developing and scaling innovative, technology-enabled service delivery models that strengthen operational efficiency and promote client self-sufficiency. This position reports to the Senior Director of Resettlement.
Major Responsibilities:
- Program Implementation: Lead the design, implementation, and scaling of a national portfolio of virtual programs (some examples include Program of Initial Resettlement, Matching Grant, Preferred Communities) that expand access to essential services for refugees and other newcomers across the United States, leveraging innovative, client-centered service delivery models to reach underserved populations.
- Interagency Collaboration: Provide strategic leadership and oversight of interagency virtual services working groups, fostering collaboration and alignment across resettlement agencies to inform program strategy, coordinate implementation, and strengthen virtual service delivery.
- People & Culture: Build and cultivate an inclusive, impactful team. Support managers in their leadership of teams in line with IRC's People Manager Standards to ensure successful program delivery and a safe, supportive environment for clients and staff.
- Monitoring & Compliance: Design and enable effective monitoring, evaluation, and reporting on program services. Ensure a data-driven approach that informs program adaptation and provides further evidence of virtual services impact.
- Budget & Financial Management: Coordinate with HQ Finance staff to ensure compliance with donor and organizational requirements including financial planning, expenditure monitoring, caseload forecasting, and effective resource allocation.
- AI Product Strategy and Management: Lead the product strategy, development, and deployment of ALMA, IRC's AI-powered virtual assistant, in collaboration with the Airbel Impact Lab and IRC's technical development teams. Oversee product roadmaps, iterative development, testing, and the rollout of new features and international adaptations, including expansion to Poland.
- Client Engagement and Co-Design: Lead IRC's Service Excellence Advisory Committee, creating structured opportunities for refugees and other newcomers to inform program design, implementation, and continuous improvement. Integrate client feedback and lived experiences into service delivery, technology development, and strategic decision-making.
- Technical Expertise and Resource Mobilization: Provide technical expertise and strategic input into the development of grant proposals, funding opportunities, and program designs that expand and strengthen virtual service delivery across IRC's resettlement network. Identify and apply for opportunities to advance virtual services.
- Strategic Partnerships and Stakeholder Engagement: Cultivate and maintain partnerships with government agencies, national resettlement organizations, and other key stakeholders to advance virtual service delivery, strengthen interagency coordination, and identify opportunities for program expansion.
- Other related duties as assigned.
Job Requirements:
Work Experience:
- Minimum 5-7 years of progressively responsible work experience with refugee resettlement; experience and deep familiarity with initial resettlement programming.
- 3-4 years of program management experience; experience scaling program response preferred.
- Significant staff management, program development, monitoring, and evaluation experience.
Education:
- Master's degree in non-profit management, social work, sociology, migration studies, law, or international development or equivalent preferred.
Demonstrated Skills and Competencies:
Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
Financial management, including effective management of contract-based budgets.
Proven people management skills; demonstrated ability to deliver results and translate words into action.
Superior organizational skills: ability to set priorities and effectively manage time in a fast-paced team environment.
Strong communication skills, both written and verbal.
Strong digital literacy, including MS Office suite, database systems.
Familiarity with generative AI in client settings.
Language Skills:
- Fluency in written and spoken English.
Working Environment***:***
- Fully remote.
Compensation: (Pay Rate: $85,000 - $105,00/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.