Job Summary
The Primary Health Care Unit Team Lead will contribute to the mission of Medical Teams International by providing leadership and oversight to the health facility and its staff, ensuring the effective delivery of essential health services in line with national guidelines and organizational standards. The role is responsible for ensuring high-quality, integrated primary health care services for the community, including refugees, internally displaced persons (IDPs), and host populations, in accordance with national health policies and Medical Teams International’s humanitarian standards.
Essential Duties and Responsibilities
Provide overall leadership and supervision of health facility staff and ensure the delivery of essential health services, including outpatient department (OPD), maternal and child health (MCH), sexual and reproductive health (SRH), nutrition, pharmacy, laboratory, and mental health and psychosocial support (MHPSS).
Lead and manage the day-to-day activities of the health facility, ensuring quality, timely, and patient-centered care.
Supervise and provide technical support to multidisciplinary teams, including nurses, midwives, pharmacists, and other frontline health workers.
Coordinate integrated health services, including outpatient care, maternal and child health, nutrition, SRH, MHPSS, and referrals.
Ensure compliance with national and Medical Teams International protocols, including infection prevention and control (IPC), waste management, and rational drug use.
Plan and lead regular staff meetings, clinical audits, and performance reviews to promote teamwork and accountability.
Manage medical supplies and ensure timely stock requests, accurate consumption tracking, and proper storage.
Oversee patient flow and triage systems to reduce waiting times and improve service efficiency.
Lead data collection and Health Management Information System (HMIS) reporting, ensuring the accuracy, timeliness, and completeness of health information and activity reports.
Support staff capacity building through mentoring, coaching, and identifying training needs.
Liaise with local health authorities, community leaders, and partners to strengthen referral networks and community engagement.
Collaborate with Woreda Health Offices and other health actors to strengthen referral systems, disease surveillance, and health campaigns.
Support emergency preparedness and response activities as needed.
Monitor staff performance and attendance, ensuring that all staff comply with Medical Teams International’s professional conduct requirements and Ministry of Health standards.
Serve as a role model by providing compassionate, respectful, and ethical healthcare.
Coordinate community outreach and health promotion activities with health extension workers.
Promote the rational use of medicines by ensuring that only essential medications are prescribed and avoiding overprescription.
Ensure compassionate and respectful care for all patients who present to the clinic.
Maintain a clean and safe working environment, ensuring the appropriate disposal of waste and sharps.
Support the integration of accountability practices into program activities by following established procedures during planning, implementation, monitoring, and reporting. Help ensure accountability is reflected in daily tasks, team interactions, and engagements with partners and communities.
Support the safeguarding of program participants and employees by promoting awareness and upholding the organization's code of conduct and policies on Protection from Sexual Exploitation and Abuse (PSEA), child and vulnerable adult protection, and a harassment-free workplace.
Remain alert and responsive to child and adult safeguarding risks, acquire relevant knowledge and skills, understand safeguarding policies and procedures, and conduct oneself in accordance with organizational safeguarding standards.
Qualifications and Requirements
Education, Licenses, and Certifications
BSc in Medicine or Health Officer qualification.
Work Experience
Minimum of six (6) years of experience in direct health service delivery, including at least two (2) years of experience managing health service operations.
Experience working with an international non-governmental organization (INGO).
Knowledge, Skills, and Abilities
Knowledge
Knowledge of humanitarian standards, donor requirements, systems, and principles, such as Sphere, Core Humanitarian Standard (CHS), and the Red Cross Code of Conduct.
Basic understanding of health systems.
Knowledge of development and humanitarian issues and concepts.
Fluency in spoken and written Amharic and English.
Ability to prepare reports effectively.
Previous warehouse experience.
Fluency in the relevant local language.
Skills
Moderate proficiency in Microsoft Word, Excel, and PowerPoint.
Moderate proficiency in communication software, including Outlook, Skype, the internet, CRM systems, and other database programs.
Strong humanitarian motivation and emotional and spiritual maturity.
Strong interpersonal and communication skills for effective cross-cultural teamwork.
Team-oriented approach, with a practical willingness to support field teams.
Strong planning and organizational skills.
Flexibility and adaptability in changing environments.
Negotiation and representation skills.
Analytical thinking and problem-solving skills.
Computer literacy and the ability to work efficiently with Microsoft Office on standard or mobile platforms.
Coaching and teaching skills.
Abilities
Ability to work flexible schedules and weekends as needed.
Ability and willingness to travel to country programs on short notice for up to 16 weeks per year.
Ability to work cooperatively in a team environment.
Ability to prioritize tasks and manage competing responsibilities.
Adaptability and resilience under pressure, including in demanding situations.
Willingness to contribute wherever needed to get the job done.
Understanding and sensitivity to cross-cultural issues.
Ability to remain calm under pressure.
Ability to build relationships and gain people's trust quickly.
Integrity in representing Medical Teams International and willingness to travel to insecure environments.
Ability to embrace and promote Medical Teams International's mission and vision.
Ability to uphold and exemplify the organization's core values.
Ability to represent the organization professionally to donors, volunteers, and the public.
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