Job Summary
Smile is looking for an experienced People & Operations Manager with a strong background in Human Resources and good exposure to Finance and Operations. The successful candidate will be responsible for managing core HR functions, supporting employee development and performance, coordinating payroll and HR administration, and contributing to smooth business operations.
Key Responsibilities
Manage recruitment, onboarding, employee records, leave, attendance, and HR administration.
Develop and implement HR policies, procedures, and employee-related processes.
Handle employee relations, performance management, and disciplinary matters.
Coordinate payroll, compensation, benefits, and HR-related information with Finance.
Support workforce planning, budgeting, and HR cost management.
Coordinate administrative and operational activities across departments.
Monitor employee engagement, training, development, and retention initiatives.
Prepare regular HR and operations reports for management.
Ensure compliance with company policies and applicable labor regulations.
Identify opportunities to improve HR and operational processes.
Requirements
Bachelor’s degree in Human Resources, Business Administration, Management, Finance, or a related field.
4+ years of relevant professional experience in HR, operational manager, or related roles.
Strong experience in recruitment, employee relations, performance management, HR administration, and employee lifecycle management.
Practical knowledge or exposure to payroll, finance, budgeting, and operations.
Strong communication, interpersonal, organizational, and problem-solving skills.
Good knowledge of MS Office, particularly Excel and Word; HRIS experience is an advantage.
High level of integrity, confidentiality, accountability, and professionalism.
Ability to work independently and effectively coordinate with different departments.