Job Summary
We are seeking a highly strategic, detail-oriented, and execution-driven
Operations & Supply Chain Manager to oversee and optimize the company’s end-to-end operational and supply chain activities across retail, e-commerce, warehousing,
procurement, fulfillment, and distribution channels.
The ideal candidate will play a critical role in ensuring operational efficiency, inventory availability, cost optimization, demand planning, and seamless coordination between departments to support the company’s aggressive growth and expansion objectives.
This role requires a strong leader with experience in FMCG, beauty, skincare, retail, e-commerce, or consumer goods environments, with the ability to manage both strategic
planning and day-to-day execution.
Responsibilities
Supply Chain Management:
Oversee the end-to-end supply chain process including procurement, inventory
management, warehousing, fulfillment, and logistics.
Develop and implement supply chain strategies to improve operational efficiency
and reduce costs.
Monitor supplier performance and ensure timely procurement and delivery of
goods.
Manage relationships with manufacturers, suppliers, logistics providers, and third-
party partners.
Identify and mitigate supply chain risks and operational bottlenecks.
Inventory & Warehouse Management:
Ensure optimal inventory levels across stores, warehouses, and fulfillment centers.
Monitor stock movement, replenishment cycles, and inventory forecasting.
Implement inventory control systems to minimize stock discrepancies, wastage,
and stockouts.
Coordinate regular stock counts, audits, and reconciliations.
Ensure warehouse operations comply with operational, safety, and quality standards.
Fulfillment & Logistics:
Oversee order fulfillment processes across retail and e-commerce channels.
Ensure timely and accurate dispatch and delivery of customer orders.
Monitor logistics performance metrics including delivery timelines, order accuracy,
and customer satisfaction.
Develop strategies to improve delivery efficiency and reduce logistics costs.
Coordinate with customer service teams on fulfillment-related escalations.
Operations Management:
Drive operational excellence across all operational touchpoints within the business.
Develop and implement SOPs, operational frameworks, and process improvements.
Ensure effective coordination between Sales, Marketing, Finance, Customer
Service, and Inventory teams.
Monitor operational KPIs and prepare periodic operational performance reports.
Support expansion initiatives including new stores, stockist onboarding, and
regional expansion projects.
Demand Planning & Forecasting
Collaborate with Sales and Marketing teams to forecast demand and align inventory
planning accordingly.
Analyze sales trends, historical data, and market insights to improve forecasting
accuracy.
Ensure inventory investment aligns with projected sales and business objectives.
Procurement & Vendor Management:
Lead procurement planning and supplier negotiations.
Evaluate vendors based on quality, pricing, timelines, and reliability.
Ensure procurement processes align with company budgets and operational goals.
Identify alternative sourcing opportunities to reduce dependency risks.
Performance Management & Reporting:
Develop and track operational KPIs across departments.
Prepare weekly, monthly, and quarterly operational reports for management
review.
Monitor team productivity, operational efficiency, and execution timelines.
Ensure accountability and performance discipline across operations teams.
Compliance & Risk Management:
Ensure compliance with internal operational policies and regulatory requirements.
Implement controls to safeguard company inventory, assets, and operational data.
Monitor operational risks and develop mitigation strategies.
Key Performance Indicators
The Operations & Supply Chain Manager will be measured on:
Inventory availability rate
Stock accuracy and reconciliation
Order fulfillment turnaround time
Logistics and operational cost efficiency
Supplier performance and procurement timelines
Warehouse efficiency
Reduction in stockouts and operational losses
Execution of operational projects and timelines
Qualifcations and Experience
Bachelor’s degree in Supply Chain Management, Operations Management, Business
Administration, Logistics, or related field.
Professional certifications such as:
APICS
CIPS
PMP
Lean Six Sigma
are an added advantage.
Minimum of 5–8 years experience in operations and supply chain management.
Prior experience within:
FMCG
Beauty & Skincare
Retail
E-commerce
Consumer Goods
environments is highly preferred.
Proven experience managing warehouse, procurement, fulfillment, and logistics
operations.
Required skils and competencies:
Strong operational and analytical thinking
Supply chain planning and inventory management expertise
Strong leadership and team management skills
Excellent negotiation and vendor management capability
Strong reporting and data analysis skills
High attention to detail and accountability
Problem-solving and execution ability
Excellent communication and stakeholder management.