Job Description
To support the efficient onboarding, acquisition, and management of digital channel customers and merchants by ensuring timely processing of onboarding requests, resolving operational issues, monitoring service performance, maintaining stakeholder relationships, and providing technical and operational support across eBusiness platforms.
Key Responsibilities
Manage Merchant and Customer Onboarding
Provide Technical and Operational Support
Monitor Service Performance and Customer Experience
Manage Stakeholder and Vendor Relationships
Oversee Inventory and Business Reporting.
Qualifications
Bachelor''s degree in Business Administration, Banking & Finance, Economics, Information Technology, Computer Science, or a related discipline.
An added degree would be an added advantage
Experience Required
1-2 years'' experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments, or banking operations.
Experience in stakeholder management, vendor management, and customer service operations.
Additional Information:
Behavioural Competencies:
Articulating Information
Challenging Ideas
Checking Things
Managing Tasks
Meeting Timescales.
Technical Competencies:
Client Servicing
Client Value Propositions
Compliance
Verbal Communication.