Purpose
To provide excellent customer support by responding to customer enquiries/queries, following up on orders and deliveries, handling complaints, and ensuring customers receive timely and accurate assistance.
Key Responsibilities
Respond to customer enquiries/queries via phone, WhatsApp, email, and other communication channels.
Channel customers enquiry on products, prices, availability, and order status to the Sales Admin Coordinator.
Follow up on customer orders and deliveries and keep customers updated via approved communication channel.
Receive, record, and collate all customer survey forms complaints until resolved.
Conduct post-delivery/customer follow-ups to gather feedback.
Distribute and collect customer feedback forms.
Escalate customer issues requiring sales, logistics, stock, for management attention.
Maintain accurate records of customer enquiries, complaints, and follow-ups.
Support the Sales AdminCoordinator with customer service-related activities as required.
Qualification Requirement
BA/BSc/HND
Applicants must either have been deployed or be scheduled for deployment under the National Youth Service Corps (NYSC) programme in Nigeria at the time of application.
Must have at least 10 months remaining in their service year.