Job Summary
Responsible for leading the end-to-end onboarding, engagement, and retention of ESEDA''s member companies. The role serves as the primary liaison between the association and its micro, small, and medium enterprise (MSME) members, ensuring consistent value delivery, effective communication, database integrity, and strong member relations across digital channels.
Key Responsibilities
Membership Lifecycle Management:
Oversee application processing, annual renewals, retention strategies, and database maintenance across all membership categories.
Fee Collection & Tracking:
Track and follow up on membership dues and fee payments in close coordination with the finance team.
Member Relations & Communication:
Act as the primary point of contact for member inquiries, manage communications across LinkedIn, Telegram, WhatsApp, and email, and facilitate B2B market linkages.
Event Coordination & Engagement:
Plan and deliver onboarding sessions, general assemblies, networking events, and capacity-building training programs.
Reporting & Feedback Collection:
Gather member feedback to inform advocacy priorities and prepare regular membership reports and updates for management and the Board.
Educational Qualification & Experience Requirements
Education
Bachelor''s degree in Business Administration, Marketing, Communications, or a related field.
Experience
Minimum of 2 to 3 years of professional experience in management, customer relations, or a similar client-facing role (prior experience with industry associations or clean energy sectors is a strong asset).
Required Skills & Competencies
Excellent written and verbal communication skills in English, with strong capability in preparing structured reports and professional correspondence.
Proficiency in Microsoft Office applications and familiarity with CRM or membership management databases.
Required Skill Tags:
Communication, attention to detail, analytical thinking and problem-solving skills, and relationship management.
Desired Skill Tags:
Database administration, event coordination, B2B facilitation, and knowledge of Ethiopia''s renewable energy sector.